StixToGo has a 30-day return policy. This means our customers have 30 days after receiving their item to request a return. To be eligible for a return, the item purchased must be in the same condition that you received it, in its original packaging, and with the receipt or proof of purchase.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will try to evaluate and correct the issue as soon as possible. If we determine that StixToGo is responsible for the error, we will send you a return label.
If the return is due to customer error when ordering, Stix will not pay for the return shipping charge and the customer will be responsible for arranging and paying those costs.
To begin the return process, please contact us at email@example.com or 1-800-435-6789. Items sent back to us without first requesting a return will not be refunded and/or a restocking fee may be charged.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and will let you know whether or not the refund is approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.